Frequently
Asked Questions.

ThreadPool is a modern online department store bringing together clothing, footwear, accessories, and other fashion products from a diverse collection of independent brands, with a particular focus on Black-owned businesses.

Our goal is to make discovering independent fashion brands easier while providing customers with a convenient and enjoyable shopping experience.

Our primary focus is supporting and showcasing Black-owned fashion brands. However, ThreadPool may occasionally feature brands outside of this category that align with our standards and vision.

Everyone is welcome! ThreadPool is designed for anyone who appreciates fashion, quality, and discovering independent brands.

Whether you're shopping for yourself or looking to support independent businesses, there's something here for you.

ThreadPool currently serves customers throughout the 50 United States. We do not currently ship internationally or to U.S. territories.

Our selection includes a variety of fashion categories, including:

Our product selection will continue to grow as we welcome new brands and expand our offerings.

Not necessarily. ThreadPool operates using two retail models.

Some products are purchased wholesale by ThreadPool and sold directly through our store. Other products are offered by independent brands through their own storefronts on our marketplace.

Regardless of the selling arrangement, ThreadPool provides a centralized shopping experience.

We encourage customers to review the available product descriptions and size charts before placing an order.

Sizing can vary between brands and products, so we recommend consulting the applicable size chart rather than assuming all brands use identical measurements.

Yes! Customers can leave product reviews and ratings to share their experiences and help other shoppers make informed purchasing decisions.

Wishlist functionality is not currently available, but we hope to introduce additional shopping features in the future.

No. ThreadPool offers both guest checkout and registered customer accounts.

You can complete a purchase without creating an account, or register to manage your shopping experience through your personal account.

Creating an account allows you to access your account information and manage your shopping experience without having to repeatedly enter your information.

If you've forgotten your password, use the password recovery option on the sign-in page and follow the instructions provided.

ThreadPool processes payments through Stripe. We support the payment methods made available through our configured Stripe checkout experience.

Available options may include major credit and debit cards, digital wallets, and other supported payment methods.

The payment options available to you will be displayed during checkout.

Yes. Once your order is successfully placed, you will receive an order confirmation email containing information about your purchase.

You will also receive a shipping notification when your order or shipment is dispatched.

Customers may submit cancellation requests before an order enters fulfillment.

However, cancellation cannot be guaranteed once an order has entered processing or shipment.

If you need to cancel an order, contact customer support as soon as possible.

Absolutely! ThreadPool allows customers to shop across multiple participating brands and complete their purchases through a single checkout experience.

Not necessarily. Because products may be fulfilled from different locations, orders containing items from multiple brands may arrive in separate packages.

Each shipment may have its own tracking information and delivery timeline.

ThreadPool currently ships to addresses within the 50 United States.

We do not currently offer international shipping or shipping to U.S. territories.

Orders generally require 1–3 business days for processing before shipment.

Processing times may vary depending on product availability and fulfillment arrangements.

Standard shipping generally takes 3–7 business days after an order has been processed and shipped.

Actual delivery times may vary depending on the destination, carrier, and fulfillment location.

Once your order ships, you will receive a shipping notification containing available tracking information.

Orders containing multiple shipments may have separate tracking numbers.

Some orders contain products fulfilled by different brands or fulfillment locations. As a result, items may ship separately and arrive at different times.

Please review your shipping notifications for information about outstanding shipments.

If you believe an item is missing, contact our customer support team.

ThreadPool accepts eligible return requests within 14 days of delivery.

Some products are excluded from returns, including undergarments, swimwear, earrings, personalized or customized products, and merchandise marked as final sale.

Please review our Return Policy for complete details.

ThreadPool covers return shipping costs for defective, damaged, or incorrect products.

For other eligible returns, customers are responsible for return shipping costs.

ThreadPool currently offers refunds rather than direct exchanges.

If you would like a different size, color, or product, you may return the eligible item and place a new order separately.

Once an eligible return has been received and approved, refunds are processed through the original payment method.

The time required for the refund to appear in your account may vary depending on your financial institution and payment provider.

If an item arrives damaged, defective, or incorrect, please contact customer support as soon as possible.

Include your order number and photographs of the issue when possible so our team can investigate and assist you.

ThreadPool covers return shipping costs for qualifying defective, damaged, or incorrect products.

Yes! ThreadPool provides opportunities for independent fashion brands to establish storefronts and reach customers through our marketplace.

We are particularly interested in connecting with Black-owned fashion businesses.

Brands interested in working with us can contact: brands@threadpool.com

Yes. Brands must go through a review and approval process before being permitted to sell products through our marketplace.

This helps us maintain marketplace standards and provide customers with a more consistent shopping experience.

ThreadPool provides centralized customer support for purchases made through our platform.

Customers do not need to independently contact individual brands to resolve routine order or product concerns. Our team will help coordinate with participating brands when necessary.

We're working on future partnership opportunities for individuals, content creators, and others interested in promoting ThreadPool.

Visit our Affiliates page for future updates.

You can reach our customer support team through the following channels:

• Email: support@threadpool.com
• Phone: (225) 335-9082

Our business hours are Monday through Friday, 8:00 AM to 5:00 PM CST.

We aim to respond to customer inquiries within 24–28 hours.

Response times may vary depending on inquiry volume and the nature of your request.

To help us assist you as efficiently as possible, please include:

• Your full name.
• The email address associated with your order.
• Your order number, if applicable.
• A description of your question or concern.
• Photographs when reporting damaged or incorrect products.