Shipping Policy

We're committed to making your shopping experience convenient from checkout to delivery. Review our shipping policy for information about processing times, shipping rates, delivery estimates, and order tracking.

1. Shipping Destinations

ThreadPool currently ships merchandise to eligible addresses within the 50 United States.

We do not currently offer international shipping or shipping to U.S. territories and possessions, including:

• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• Other U.S. territories and possessions

P.O. Boxes and eligible APO, FPO, and DPO military addresses may be accepted when supported by the applicable shipping carrier and fulfillment provider. Military-address shipments are limited to eligible destinations within the continental United States.

2. Shipping Methods

ThreadPool currently offers standard shipping only. Expedited, express, and overnight shipping options are not currently available.

Shipping carriers may vary depending on the seller, fulfillment location, merchandise, and destination. Orders may be shipped using USPS, UPS, FedEx, or another eligible delivery provider. The applicable carrier and tracking information will be provided when available.

3. Shipping Rates

ThreadPool offers straightforward shipping rates designed to keep delivery costs affordable.

Marketplace Seller Shipping

Some merchandise is fulfilled directly by independent marketplace sellers rather than from ThreadPool's warehouse. For these products, shipping rates may be determined by the individual seller based on the merchandise, fulfillment location, and delivery destination.

Any applicable seller-specific shipping charges will be included in the combined shipping amount displayed at checkout. Customers will be able to review the complete shipping charge before submitting their order.

4. Order Processing Times

Orders generally require 1–3 business days to process before shipment.

Processing includes order verification, payment confirmation, merchandise preparation, and fulfillment coordination. Processing times may vary depending on merchandise availability, seller fulfillment schedules, holidays, and other operational circumstances.

Orders placed on weekends or holidays generally begin processing on the next applicable business day.

5. Estimated Delivery Times

Standard shipping generally takes 3–7 business days after an order has been processed and shipped.

Delivery estimates are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside ThreadPool's control. The estimated delivery timeframe does not include the initial order processing period.

6. Order Tracking & Notifications

Once your order ships, ThreadPool will send a shipping notification email containing available tracking information. Customers can also access available tracking details through their ThreadPool customer account.

Tracking information may take some time to become available or display movement after the shipping carrier receives the package. If tracking information does not update or appears incorrect, please contact ThreadPool customer support for assistance.

7. Multiple Shipments & Marketplace Orders

ThreadPool allows customers to purchase merchandise from multiple brands in a single checkout. Depending on product availability, seller participation, and fulfillment locations, an order may be shipped in multiple packages.

This means:

• Items from the same order may arrive on different dates.
• Different packages may have separate tracking numbers.
• Merchandise may ship from different warehouses or seller locations.
• Some items may arrive before others.

Multiple packages do not necessarily indicate that an order is incomplete or that an additional order was placed. ThreadPool provides centralized customer support for shipping questions and concerns, regardless of which marketplace seller fulfills the merchandise.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order. If you discover an address error, contact ThreadPool customer support as soon as possible.

We will attempt to correct an address when requested before the order has entered shipment. However, address changes cannot be guaranteed once an order has been processed or transferred to a shipping carrier or fulfillment provider.

ThreadPool is not responsible for delivery issues resulting from incorrect or incomplete addresses supplied by customers, particularly when an order has already shipped.

9. Delayed, Lost, or Missing Packages

Although we work with shipping providers to ensure reliable delivery, delays and delivery problems may occasionally occur. Please contact ThreadPool if:

• Your tracking information stops updating.
• Your order appears to be lost or significantly delayed.
• Your package is marked as delivered but you have not received it.
• You receive only part of an order and believe additional packages are missing.

For packages marked as delivered but not received, please notify ThreadPool as soon as possible. We will investigate reported shipping issues with the applicable carrier or marketplace seller when necessary. Each situation will be reviewed individually to determine whether a replacement or refund is appropriate.

10. Shipping Responsibility

ThreadPool serves as the central point of contact for customers regarding shipping questions and delivery concerns associated with purchases made through our marketplace.

When merchandise is fulfilled by an independent marketplace seller, ThreadPool may coordinate directly with that seller or the applicable shipping provider to investigate and resolve customer concerns. Customers do not need to independently contact individual marketplace sellers to receive assistance with an order placed through ThreadPool.

11. Policy Updates

ThreadPool reserves the right to modify or update this Shipping Policy as our business, marketplace, and fulfillment operations evolve. Changes will be published on this page with a revised effective date.

12. Questions About Shipping?

If you have questions about shipping, tracking, delivery estimates, or an existing order, our customer support team is available to assist.