Privacy Policy

1. Introduction

ThreadPool ("ThreadPool," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, create an account, purchase products, interact with independent brands, or otherwise use our services.

ThreadPool operates as both an online retailer and a marketplace. Some products are purchased wholesale and resold by ThreadPool, while other products are offered directly by independent brands through our platform. This policy applies to personal information collected through both purchasing arrangements.

2. Information We Collect

We collect information that you provide directly, information generated through your use of ThreadPool, and information provided by certain third-party services.

Certain technical information is collected through cookies and similar technologies, as described in our Cookie Policy.

3. How We Use Your Information

ThreadPool uses personal information for legitimate business and operational purposes, including:

• Creating and managing customer accounts.
• Processing and fulfilling orders.
• Coordinating orders involving independent marketplace brands.
• Processing payments and refunds.
• Sending order confirmations, receipts, and shipping notifications.
• Responding to customer inquiries and resolving order issues.
• Preventing fraud and unauthorized transactions.
• Analyzing website traffic and improving our shopping experience.
• Providing personalized advertising and retargeting activities when you consent.
• Complying with applicable legal obligations.

4. Payment Information

ThreadPool uses Stripe to process customer payments. When you make a purchase, payment information is submitted to Stripe through its payment processing services. ThreadPool does not store complete credit or debit card numbers or card security codes on its own servers.

We may retain transaction-related information, including Stripe transaction identifiers, payment status, order totals, and information necessary to manage refunds and disputes. Stripe may independently collect and process personal and payment information in accordance with its own privacy policy. For more information, visit Stripe's Privacy Policy.

5. Marketplace Brands & Customer Information

ThreadPool allows independent brands to sell products through our marketplace. When you purchase a product from an independent brand, certain information must be shared with that brand to fulfill your order. This may include your name, shipping address, phone number, and relevant order details.

Restrictions on Brand Use: Independent brands are strictly prohibited from using customer information obtained through ThreadPool for their own independent marketing, promotional campaigns, or unrelated business purposes unless the customer separately authorizes that use.

ThreadPool remains responsible for coordinating customer service, returns, and refunds for purchases made through our marketplace. We may communicate with the applicable brand when necessary to investigate an order issue or coordinate fulfillment.

6. Cookies, Analytics & Advertising

ThreadPool uses cookies, pixels (including Meta and TikTok Pixels), and Google Analytics 4 to support website functionality, understand visitor activity, and measure advertising performance.

Optional analytics and advertising technologies are subject to your cookie consent preferences. We will not activate optional advertising tracking technologies for personalized advertising or retargeting unless you provide the required consent.

You may reject optional technologies or withdraw your consent through the cookie preference controls available on our website. ThreadPool does not sell customer personal information to advertising platforms.

7. How We Share Information

ThreadPool does not sell personal information. We may disclose certain information when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations. Information may be shared with:

• Payment Processors: Such as Stripe, to process purchases and manage refunds.
• Independent Marketplace Brands: To fulfill and manage their respective orders.
• Shipping Providers: Carriers and delivery providers to transport orders.
• Analytics & Advertising Providers: Subject to applicable consent requirements.
• Security Services: Fraud prevention providers to investigate suspicious activity.
• Legal Authorities: When required by law, regulation, or court order.

8. Data Retention

ThreadPool retains personal information for as long as necessary to provide services, fulfill business obligations, maintain customer accounts, and comply with legal requirements.

Account information is generally retained until you request deletion. Order, payment, and transaction records may be retained for as long as legally required for accounting, tax reporting, fraud prevention, and dispute resolution purposes.

9. Account Deletion & Updates

You may update personal information and addresses through your ThreadPool account. If you wish to delete your account, please contact our support team at support@threadpool.com. Requests will be reviewed and processed subject to applicable legal and record-retention requirements.

10. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of your data, or to opt out of certain targeted advertising activities.

To submit a privacy-related request, please contact us at privacy@threadpool.com. We will review and respond to requests within the timeframes required by applicable law.

11. Children's Privacy

ThreadPool is intended for individuals who are at least 18 years old. Individuals under 18 may use ThreadPool only with authorization from a parent or guardian. We do not knowingly collect personal information from children under 13.

12. Information Security

ThreadPool uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Third-Party Websites

ThreadPool may contain links to third-party websites or external platforms. These services operate independently and have their own privacy policies. We encourage you to review them before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us: