Return Policy

We want you to feel confident shopping with ThreadPool. Please review our return policy to understand eligibility, return requirements, and how refunds are processed for purchases made through our marketplace.

1. Return Eligibility

Eligible merchandise may be returned within 14 days of the delivery confirmation notification received by ThreadPool.

The return period begins when ThreadPool receives confirmation that the merchandise has been delivered. This may be based on tracking information provided by the applicable shipping carrier or delivery service.

To qualify for a standard return, merchandise must meet all of the following requirements:

ThreadPool reserves the right to decline returns that do not meet these requirements.

2. Items That Cannot Be Returned

Certain merchandise is generally not eligible for return due to hygiene, customization, or product-specific considerations. These items include:

• Undergarments
• Swimwear
• Earrings
• Personalized or customized products
• Items marked as final sale

Exceptions may apply when an otherwise non-returnable item is unopened, defective, damaged, or incorrect. These circumstances must be reported through the return portal and are subject to review.

3. Defective, Damaged, or Incorrect Merchandise

If you receive merchandise that is defective, damaged, or different from what you ordered, please notify ThreadPool within the applicable 14-day return period.

To help us review your request, you will be required to submit photographs showing the issue when initiating the return. Photographs should clearly show the affected merchandise and, when applicable, its packaging, labels, or the incorrect item received.

If your claim is approved, ThreadPool will cover the return shipping cost and coordinate the appropriate resolution.

4. How to Start a Return

All return requests must be submitted through the customer order management portal. Please do not send merchandise back before receiving official return instructions.

1. Sign in to your ThreadPool account.
2. Open your order management area.
3. Locate the order containing the merchandise you want to return.
4. Select the applicable item and initiate a return request.
5. Provide the requested return information and photographs when applicable.
6. Submit your request for review.

Once your request has been reviewed, ThreadPool will provide instructions for completing the return.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

• ThreadPool-Paid Return Shipping: ThreadPool will cover return shipping costs when an approved return involves defective merchandise, damaged merchandise, or incorrect merchandise received.
• Customer-Paid Return Shipping: Customers are responsible for return shipping costs for other eligible returns, including situations where the customer changes their mind or no longer wants the merchandise.

Original shipping charges are non-refundable.

6. Refunds

ThreadPool processes eligible returns as refunds. We do not currently offer merchandise exchanges. Once a returned item has been received, inspected, and approved, the applicable refund will be issued to the original payment method used for the purchase.

Please allow approximately 3–5 business days for refund processing. Your bank or payment provider may require additional time before the funds appear in your account.

Refunds do not include original shipping charges. Applicable return shipping costs may also be deducted or remain the customer's responsibility, depending on the reason for the return.

7. Marketplace and Multiple-Brand Orders

ThreadPool brings products from multiple independent brands together in one shopping destination. As a result, an order may contain merchandise from different brands or arrive in multiple packages.

If you need to return multiple items, submit the applicable return requests through your order management portal. Returns may need to be submitted separately for individual items or shipments. ThreadPool centrally manages customer service and return coordination for purchases made through our marketplace. We will coordinate with the applicable brand when necessary.

Please follow the return instructions provided for each approved return. Different items may require different return destinations.

8. Return Approval and Inspection

Submitting a return request does not automatically guarantee approval. Returned merchandise may be inspected to verify its condition and eligibility. If an item does not meet the requirements outlined in this policy, ThreadPool may decline the return or refund.

If a return is declined, ThreadPool will communicate the reason for the decision and any applicable next steps.

9. Policy Updates

ThreadPool reserves the right to update or modify this Return Policy as our business and marketplace operations evolve. Updates will be posted on this page with a revised effective date.

10. Questions About Returns?

If you have questions about an existing return, refund, or damaged order, our customer support team is available to help.